The Level 3 NVQ in Customer Service is suitable for candidates who:

• can influence what happens at work.
• uses the organisation's rules and systems flexibly to deliver good service.
• question the way things are done and suggest improvements.
• have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer.
• are aware of the commercial or other pressures facing the organisation/business.

To achieve a full OCR Level 3 NVQ in Customer Service, candidates must achieve 8 units made up of 2 mandatory units and 6 optional units, at least one unit from each theme.