NVQ Customer Service Level 2

The Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role.

It is suitable for candidates:

• who have particular customer service and administrative job roles.
• who are working in a customer service environment.
• whose role is to provide service to customers.

To achieve a full Level 2 NVQ in Customer Service, candidates must achieve 7 units made up of 2 mandatory units and 5 optional units, at least one unit from each theme.