Useful Associates - Learning At Work: Courses

The Level 2 NVQ in Business Administration is for those working with some autonomy and personal responsibility. It is aimed at candidates who work as part of a team and ensure the provision of information and resources to others.

This NVQ is for those working in office environments in any of the following roles, or roles similar to these:

• administrator
• contact centre operator
• office assistant
• personal assistant
• receptionist

To achieve a full award in Level 2 NVQ in Business Administration, candidates must complete five units in total, from two mandatory units and three optional units.

NVQ Level 3 in Business Administration

The level 3 qualification is intended for individuals whose role involves carrying out administrative duties with a considerable amount of responsibility and autonomy, including:

• senior administrator
• contact centre supervisor
• office supervisor
• personal assistant
• senior receptionist

To achieve the full award in Level 3 NVQ in Business Administration, candidates must complete six units in total, from two mandatory units and four optional units.

NVQ Customer Service Level 2

The Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role.

It is suitable for candidates:

• who have particular customer service and administrative job roles.
• who are working in a customer service environment.
• whose role is to provide service to customers.

To achieve a full Level 2 NVQ in Customer Service, candidates must achieve 7 units made up of 2 mandatory units and 5 optional units, at least one unit from each theme.

The Level 3 NVQ in Customer Service is suitable for candidates who:

• can influence what happens at work.
• uses the organisation's rules and systems flexibly to deliver good service.
• question the way things are done and suggest improvements.
• have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer.
• are aware of the commercial or other pressures facing the organisation/business.

To achieve a full OCR Level 3 NVQ in Customer Service, candidates must achieve 8 units made up of 2 mandatory units and 6 optional units, at least one unit from each theme.